Railway May I Help You - Enquiry Booth - Railway Sahyog centres ( new age Solutions)

 

AI Image - Some where close to the concept with typos

For some reason, I'm writing more about topics around railway station, passenger friendly policies, etc. And, while thinking of this, I thought of another wonderful idea! 

I think, this plan could be suitable for govt offices like ( Corporation Office, Railway Station Enquiry booth, Secretariat, Medical College, etc)

Here's the plan based on helping customers who ask queries in a railway station information desk!

1. In a typical railway station, there is an enquiry counter ( sahyog center) where passengers can ask all questions related to information about train service. The most common questions would be about the time of arrival of train, or related to the questions about the platform, or doubts about connecting train, etc)

2. Next thought is this - where does all these questions or answers go? It goes nowhere. There's no collection of data. So, each question from another person behind the queue is answered by the information officer. 

So, what is the alternate plan! 

Keep a big screen where each questions asked will be typed and answers will be listed below. 

Now imagine if there's an assistant in each booth who keys in, the question and answer, while the other person in the booth will speak the answer through the microphone. 

So, the answer is visible on the screen for everyone to see. So, a person with a similar doubt can get it cleared without asking the information desk. 

Another added option is this. Two or three screens will provide the same question and answer in different language. One in English, Hindi, and Regional Language. 

What do you think of this plan? 

Another extension of this plan. If a person scans a QR Code below the screen, then he or she can see all the listed answers. Also, each question will have the date and time. It makes it easy for the next person to see the relevance. 

The same QR Code will be shared in a standee at the entrance of the station which will allow passengers to get information before they reach the enquiry booth.

Btw, what are the other purpose of using this data?

Well, I'm no data scientist. But, what I can think are simple concepts, such as using this data to understand the common questions of the day and using those questions to create a FAQ sheet near the railway counter. 

Or a tag cloud could be made. It could be used for making it know about the common questions! Also, these commonly asked questions will help railways to create content and provide easy solution to passengers.