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| KSEB Status on FB |
Couple of days back, power went out in Kumarapuram house. After waiting for sometime, I called the KSEB Office at Medical College. It was coming engaged, engaged and engaged.
Damit!
Again dialed and the number was on a perpetual engaged mode!
So, what's the next best way to get information? This got me thinking, and hopefully, the bigwigs of KSEB should be thinking about!
So, here are few options that came to my mind!
1. KSEB should start a Facebook Page for every Sub Division and Section. For example, the best and most easy way to create an update on FB Page is by way of a text message on a colored square.( Sample Pic Given Above ) 👆
Any layman or lineman in KSEB will know how to use a colored square. Just choose a background color can post a simple update any repair work or disruption of work. It's just a 1 minute work.
2. Set-up a ring tone which says of any electricity disruption. Why can't we use the ring tone to convey a message. Moreover, engaged tone can be customized with a msg that the power is currently disrupted in these areas and it will be resumed in such and such time. ( If it's BSNL connection, then write to them to get such a message) 💡
3. Whatsapp Status ( Not sure how this can be used). Start a Whatsapp group by each KSEB Section. In, add members who are the well known people or people at the helm of different organizations in the locality. For example, local Councillor, Resident's Association key members, or Circle Inspector of local police station, and other Govt officials is the local area. So, a simple Whatsapp update will help to disperse any information to the people around.
Imagine in a place like Kumarapuram, the current Councillor, Medical college Principal or Warden or any key person, or Manager of Banks ( ICICI, HDFC, SBI, SIB, etc) or parlours like Fair, or Studio 11 at Kumarapuram, and Principal of Govt School or Tennis Academy at Kumarpuram, or Teacher's Training Institute, Priest at St Pious Church, or the Poojari of Ganapathi Temple at Kumarapuram, Ration show owner at Poonthi Road, or Pran Hospital Poonthi, Devi Scans, or the Mowlavi the Mosque at mosque lane or the KIMS Hospital, or the Central School at Aakulam Poonthi Road, etc. If these important people get an instant update, then there's no need for these people to call KSEB. It saves their time, the time of tele-attendant at KSEB! Also, it reduces frustration at both ends!
What you say, Mr Chairman of KSEB?
Creating Pacebook Page for Every Sub Division or Section - KSEB
If this idea sounds good, then please do implement if. If you require any Facebook training for your employees, like setting a FB Page and how to use updates, how to use Canva to make simple posters, etc, then I can do it voluntary free of cost. ( All you can do is just wave my EB bill for this month) Only 10K. 😇
Curious Konnections
P.S I have another suggestion for KSEB. It's about the selection option on the contact us page.
So, when I tried to find Medical College Section, I found it way too confusing. Probably, I'm new here, or a lay man who can't comprehend the KSEB hieracy or I'm not tech savvy to find out the right source.
The display and selection on the page goes like this - Circle => Division => Sub Division => Section
( User has to select each option)
Well, I found it a bit confusing. So, what if this is rearranged in a more graphical way so that people can easily click to select the station. I know it's not an easy job, but it could be a task an activity which can given to the public through the KSEB social media page. So, let the young graphic designers on your main Facebook page create a sample and tech. It could be an engagement activity by KSEB and public. What say?
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| Menu Options to fill. |
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| Organize Information by Alphabets |
For more information, check this YouTube Video about LATCH system used by in Usability Design
Imagine if KSEB kept a map of Kerala with the district name on the map and a list of districts ( along with sub station name ) in each district and station.
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